	Lean Services Lean Thinking has now spread way beyond the manufacturing industries and specialisations have developed in the Lean approach into the areas of Banking, Insurance, Healthcare and in nearly all service type industries. Essentially, it is necessary to interpret the principles and techniques used in lean manufacturing in the context of Lean applied to service industries, such as Banking or Healthcare, or to functions such as sales, marketing etc. One example of such interpretation is as follows: Define service work as to content, sequence, timing, and outcome. Establish a direct customer-supplier connection, and identify how customer requests and supplier responses occur. Develop a value stream map for a service Modern service functions have embraced Lean approaches to achieve their strategies by adopting and implementing a range of Lean and Six Sigma initiatives to resolve problems, increase quality of service and reduce cost. We work in the area of lean services by assisting in the implementation of Lean tools and methodologies in 3 main ways: Undertaking value stream maps for a given service Improving the speed, flow and the elimination of waste Understanding and reducing complexity in the process. Implementing Lean in services requires a fundamental shift in attitude. It requires of Senior Management, who are charged with the responsibility for operational services in particular, to view processes in term of total costs and to have the vision to eliminate waste activities that cost money without affecting value.

Lean Services

Lean Thinking has now spread way beyond the manufacturing industries and specialisations have developed in the Lean approach into the areas of Banking, Insurance, Healthcare and in nearly all service type industries. Essentially, it is necessary to interpret the principles and techniques used in lean manufacturing in the context of Lean applied to service industries, such as Banking or Healthcare, or to functions such as sales, marketing etc.

One example of such interpretation is as follows:

Define service work as to content, sequence, timing, and outcome.
Establish a direct customer-supplier connection, and identify how customer requests and supplier responses occur.
Develop a value stream map for a service

Modern service functions have embraced Lean approaches to achieve their strategies by adopting and implementing a range of Lean and Six Sigma initiatives to resolve problems, increase quality of service and reduce cost. We work in the area of lean services by assisting in the implementation of Lean tools and methodologies in 3 main ways:

Undertaking value stream maps for a given service
Improving the speed, flow and the elimination of waste
Understanding and reducing complexity in the process.

Implementing Lean in services requires a fundamental shift in attitude. It requires of Senior Management, who are charged with the responsibility for operational services in particular, to view processes in term of total costs and to have the vision to eliminate waste activities that cost money without affecting value.